Refund policy

RETURNS, EXCHANGES, AND REFUNDS – ONLINE PURCHASES

Online Purchases: You have 60 days to return an item purchased online, provided that the item meets the following conditions:

  • The returned items must be sent back in their original packaging, together with all the materials received with the item(s) (dust bags, covers, etc.).
  • The item(s) must be unharmed, unwashed, not worn or altered, and must have all original security seals still attached.
  • If the item does not meet these requirements, it will not be accepted and will be sent back to the customer at their own cost.

For purchases within Australia, we will cover the cost of return shipping. For purchases outside Australia, the cost of return shipping will be covered by the customer, unless the item is faulty (See the “Faulty Products” clause). If the conditions above are met, customers are entitled to receive one of the following options:

  • a full refund
  • a shopping voucher of the equivalent amount
  • an exchange. The item can only be exchanged for another identical item with different sizing.

RETURNS, EXCHANGES, AND REFUNDS – RETAIL PURCHASES (In store or Pop-up)

For in-store and pop-up store purchases, the following options apply:

  • Refund: customers are ONLY eligible for a full refund if the product is faulty (please see the “faulty Products” clause). If not faulty, the product will be refunded as a DE MARF shopping voucher of the equivalent amount.
  • Exchange: in case of wrong size, the product can be returned and exchanged for another identical product of a different size. 

Refunds and Exchanges need to be claimed within 14 days from the purchase date.

FAULTY PRODUCTS

If a product is faulty, customers are entitled for a full refund or shopping voucher of the equivalent amount or exchange. This applies to all purchases world-wide. We may require proof of the fault, such as photographs and description of the issue. The refund will only be actioned upon receiving the product to our warehouse and careful inspection. The cost of shipping for the return in this instance will be refunded to all purchases, outside and inside Australia.

PROCEDURE

To initiate a return, please contact us at [email address] with your order number, a description of the item(s) you wish to return, and the reason for the return. We will provide you with return instructions and a return shipping label if applicable.

Upon receiving your return, we will inspect the item(s) and, if it meets our return conditions, process your refund or provide a voucher as applicable. Please allow up to 14 business days for your refund or voucher to be processed.

By making a purchase from DE MARF, you agree to be bound by this Shipping and Return Policy. If you do not agree with any part of this policy, you must not make a purchase from us. We reserve the right to modify this policy at any time, and your continued use of our website or making a purchase after any modification constitutes your acceptance of the updated policy.